Common Tasks — How Do I…?
Find the answer to your question below. Each link goes directly to the relevant guide.
Events & Tickets
Section titled “Events & Tickets”- How do I create a new game or event? → Games & Events
- How do I set ticket prices for a game? → Inventory & Price Levels
- How do I put certain seats on hold? → Holds
- How do I take an event off sale temporarily? → Inventory & Price Levels
- How do I add or change seat sections? → Venue & Seating
Selling Tickets
Section titled “Selling Tickets”- How do I sell tickets at the box office window? → Manual Sales
- How do I process an in-venue credit card payment? → Stripe Terminal
- How do I issue a comp (complimentary) ticket? → Manual Sales
- How do I set up will-call for an event? → Will-Call
- How do I process a refund? → Refunds
- How do I cancel an order? → Refunds
- How do I find a specific customer’s order? → Orders & Checkout
Promotions & Discounts
Section titled “Promotions & Discounts”- How do I create a promo code? → Promotions
- How do I give someone a gift card? → Gift Cards
- How do I set different prices for different seat sections? → Price Levels
Season Tickets & Passes
Section titled “Season Tickets & Passes”- How do I upload my season ticket holder list? → Season Passes
- How do I assign seats to season ticket holders? → Season Passes
- How do I void a season ticket? → Season Passes
- How do I create a single-game pass? → Single-Event Passes
Game Day & Gate
Section titled “Game Day & Gate”- How do I set up the ticket scanner? → Scanning Setup
- How do I check who has already been scanned in? → Game Day Operations
- How do I handle a suspicious or duplicate ticket? → Game Day Operations
Marketing & CRM
Section titled “Marketing & CRM”- How do I send an email to all season ticket holders? → Campaigns
- How do I see who bought tickets to a specific game? → Contacts
- How do I send a post-game survey? → Surveys & Feedback
Reports & Data
Section titled “Reports & Data”- How do I export my sales data? → Report Library
- How do I see sell-through by section? → Report Library
- How do I see my gate attendance report? → Report Library
Settings & Access
Section titled “Settings & Access”- How do I add a new staff member? → User Management
- How do I change what a staff member can access? → User Management
- How do I connect Google Analytics? → Integrations
Don’t see your question? Contact Stadli support or check the search bar at the top of this page.