Stripe Terminal — In-Venue Card Payments
What is Stripe Terminal?
Section titled “What is Stripe Terminal?”Stripe Terminal is a physical card reader that connects Stadli to an in-person payment device. When you process a manual order and select Card as the payment method, Stadli charges the physical reader.
Use Stripe Terminal for:
- Walk-up sales at the box office
- Group sales where the buyer is present
- Any in-person transaction where you want a card-present rate (lower processing fees than card-not-present)
Setting up a Terminal reader
Section titled “Setting up a Terminal reader”Path: Admin > Settings > Terminal
- Plug in or power on your Stripe Terminal reader.
- Click Register Reader.
- Enter the Registration Code displayed on the reader’s screen.
- Give the reader a name (e.g., “Box Office Window 1”).
- Click Register.
The reader is now connected to your Stadli account.
Set a default reader: If you have multiple readers, designate one as default. Manual orders will automatically use the default reader unless you choose a different one.
Processing a payment on the reader
Section titled “Processing a payment on the reader”- Create a manual order (Admin > Orders > New Order — see Manual Sales).
- Select Card as the payment method.
- Select the reader (or use the default).
- Click Charge [Amount].
- The reader activates — the buyer taps, inserts, or swipes their card.
- Payment result appears in Stadli within a few seconds.
Cancelling a charge: Click Cancel Charge before the buyer presents their card. Do not remove the reader or close the browser while a charge is processing.
Testing with a simulated reader
Section titled “Testing with a simulated reader”Path: Admin > Settings > Terminal > Register Simulated Reader
Use a simulated reader for staff training or testing without processing real payments. Simulated readers accept test card numbers only.
Troubleshooting
Section titled “Troubleshooting”| Problem | Solution |
|---|---|
| Reader not appearing in the list | Confirm the registration code is correct and the reader is connected to Wi-Fi |
| Charge times out | Check the reader’s network connection; retry the charge |
| ”Reader busy” error | Another charge is in progress. Wait for it to complete or cancel it |
| Buyer’s card declined | Ask buyer for another form of payment. Stadli does not show decline reason codes |
Removing a reader
Section titled “Removing a reader”Path: Admin > Settings > Terminal > [Reader Name] > Remove
Removing a reader does not cancel any pending charges. Confirm no charges are in progress before removing.
Related: Manual sales, Order management, Refunds