Running the Gate on Game Day

Opening the gate interface

Path: Admin > Gate

The gate dashboard is optimized for handheld devices and tablets. Gate staff use it to scan tickets and resolve issues at the entry point.

1. Log in on the scanning device.
2. At Admin > Gate, select the Event from the event picker.
3. Select the Access Point (which gate you’re staffing).
4. Begin scanning.

Scanning tickets

Point the device’s camera at the ticket QR code. Stadli validates the ticket and shows:

• Green / Valid — ticket is valid; buyer may enter
• Red / Already Scanned — this ticket was scanned earlier (potential duplicate or fraud)
• Red / Invalid — QR code is not recognized (wrong event, fraudulent, or spoofed ticket)
• Yellow / Wrong Gate — ticket is valid but for a different section/access point

Manual ticket lookup

If a buyer’s QR code won’t scan (screen glare, damaged phone):

1. Click Manual Lookup.
2. Enter the buyer’s name, email, or order ID.
3. Find the ticket in the results.
4. Click Mark as Scanned to manually validate entry.

Checking scan counts in real time

The gate dashboard shows a live count:

• Tickets scanned (entered)
• Tickets remaining (expected buyers not yet arrived)
• Capacity percentage

Refresh the display to update counts.

Viewing scan history

Path: Admin > Gate > Scan History

See a log of every scan in chronological order: ticket ID, buyer name, access point, timestamp, and scan result. Filter by access point to see one gate’s traffic.

Use this to:

• Confirm a scan happened (“Was the Johnson party checked in?”)
• Investigate a suspicious ticket
• Pull post-game attendance numbers

Handling a suspicious or duplicate ticket

If a ticket shows as Already Scanned and the buyer claims they haven’t entered:

1. Click Report Suspicious on the scan result screen.
2. Add a note describing the situation (e.g., “buyer insists first scan, shows paper printout”).
3. Use your team’s judgment — escalate to a supervisor if needed.

Stadli logs the report with the ticket ID, timestamp, and your note for later review.

Switching events mid-scan

If you’re running multiple events in one day, tap the event selector to switch. The access point selection resets — choose the correct access point for the new event.

What could go wrong

• “QR code not scanning” — Try manual lookup by name or order ID. If the buyer has no order, they may be at the wrong gate.
• “My scan count looks wrong” — The live count updates every 30 seconds. Pull the Scan History report after the game for accurate final numbers.
• “Buyer has a paper ticket but it shows as Invalid” — Check if the ticket was reissued (new QR code generated). The old code is then invalid; look up the order to find the current valid code.
• “Device is offline” — Use the cached ticket list if you downloaded it before the game. Scans made offline sync when the connection is restored.

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See also: Setting up ticket scanning, Will-call pickup at the gate, Gate scan report