Venue Setup & Seating

What is venue setup?

Before you can sell tickets, Stadli needs to know your venue’s physical layout: which sections exist, how many rows each has, and how many seats are in each row. This structure determines what seat numbers appear on tickets and what can be sold.

Sections

Path: Admin > Seats > Sections

A section represents a distinct area of your venue (e.g., “Section A”, “Lower Bowl East”, “VIP Suite”).

Creating a section:

1. Click New Section.
2. Enter the Section Name — this appears on tickets and reports.
3. Click Save.

Editing: Click a section name to edit. Changes take effect immediately.

Archiving a section: Archived sections are hidden from ticket buyers but remain in historical data. Use archive — not delete — once a section has sold tickets.

Bulk editing sections: Select multiple sections using checkboxes and use the bulk action menu.

Rows

Path: Admin > Seats > [Section Name] > Rows

Each section contains rows (e.g., Row A, Row 1).

Adding a row:

1. Inside a section, click Add Row.
2. Enter the Row Name (e.g., “A” or “1”).
3. Click Save.

Renaming a row: Click the row name to edit it.

Deleting a row: A row with no seats can be deleted. A row with seats must have all seats removed first, or be left in place and have seats marked unavailable.

Seats

Path: Admin > Seats > [Section] > [Row]

Adding seats to a row:

1. Click Add Seats inside a row.
2. Enter the starting seat number and the count (e.g., start at 1, count 20 creates seats 1–20).
3. Click Generate.

Bulk seat generation for a section: Use Generate Seats at the section level to create all rows and seats at once. Enter row count and seats per row.

Deleting seats: Soft delete marks a seat as unavailable (it won’t be sold but remains in the layout). Hard delete removes the seat permanently — only use this before any tickets have been issued for that seat.

Seat attributes

Path: Admin > Seats > Attributes

Attributes let you tag seats with custom metadata (e.g., “Accessible”, “Obstructed View”, “Aisle Seat”). Attributes are visible to buyers on the seat map.

Creating an attribute:

1. Click New Attribute.
2. Enter the attribute name.
3. Click Save.

Assigning attributes to seats: Open a seat’s detail view and select the relevant attributes. A seat can have multiple attributes.

Archiving/restoring attributes: Archived attributes are no longer selectable for new seats but remain on seats where they were previously assigned.

Seat pricing overrides

Path: Admin > Seats > [Seat] > Price Override

By default, a seat inherits the price level assigned to its section. Use a price override to charge a specific price for an individual seat (e.g., a premium aisle seat or an obstructed-view discount).

Enter the override price and click Save. The seat now shows this price instead of the section price level.

Seat status

Path: Admin > Seats > [Seat]

• Available — can be selected and purchased
• Blocked — hidden from buyers, reserved for admin use (e.g., holds, comps)
• Disabled — permanently unavailable (e.g., structural obstruction)

Access points and gates

Path: Admin > Seats > Access

Gates are the physical entry points at your venue (Gate A, Gate B, North Entrance). Access points are logical groupings of gates. Map seats to access points so Stadli’s gate scanner routes each ticket to the correct gate.

Creating a gate:

1. Click New Gate.
2. Enter the gate name (e.g., “Gate North”).
3. Click Save.

Creating an access point:

1. Click New Access Point.
2. Name it and assign gates to it.
3. Map sections to this access point — all seats in those sections will be directed to this gate at scan time.
4. Click Save.

Layout versioning

Path: Admin > Seats > Layout History

Stadli saves a version every time you make significant layout changes. To restore a previous layout:

1. Go to Layout History.
2. Find the version you want.
3. Click Restore.

Use this if a bulk edit goes wrong.

What could go wrong

• “Seat already sold — can’t delete” — Mark the seat as Disabled instead of deleting.
• “Buyer sees wrong gate on their ticket” — Check the seat-to-access-point mapping for that section.
• “Generated too many rows” — Restore to a previous layout version using Layout History.

---

Inventory and price levels | Ticket scanning setup