Bundles

What are bundles?

A bundle is a pre-purchased block of ticket credits. A buyer purchases a bundle once and then redeems individual credits against specific games throughout the season as they choose. Bundles are different from season passes: a season pass gives access to all games automatically; a bundle requires the holder to actively redeem each game.

Use cases:

Flexible ticket packs (“Buy 10 games, choose which ones”)
Group entertainment packages for corporate clients
Family packs where the buyer picks their games

Redeeming a bundle

Path: Admin > Passes > Bundle Redemption

When a bundle holder calls the box office to redeem credits:

Go to Admin > Passes > Bundle Redemption.
Enter the Bundle Code provided by the holder.
Select the Game they want to attend.
Select the Seat or Price Level.
Click Redeem.

The credit is deducted from the bundle. The holder receives a ticket confirmation.

Tracking bundle usage

Path: Admin > Reports > Report Library > Pass Bundles

The Bundles report shows:

Total credits issued per bundle type
Credits redeemed vs. remaining
Which games bundles were redeemed for

What could go wrong

“Bundle code not found” — Verify the buyer is entering the correct code. Bundle codes are case-sensitive. Check their confirmation email for the exact code.

“Holder wants to change the game after redemption” — Contact Stadli support. Bundle redemptions are not self-serve reversible at this time.

“Bundle shows $0 remaining credits” — All credits have been used. The holder needs to purchase a new bundle.